Returns
Not happy with something? You have 30 days from the day your order arrives to send it back.
Start your return
Returns are self-serve. Sign in to your SupplyMaid account, open the order you want to return, and choose Request return.
You’ll hear back by email once the request is reviewed. If it’s approved we send you a prepaid return label — we cover return shipping on accepted returns.
If you don’t see a Request return option on your order, email info@supplymaid.com with your order number and we’ll take it from there.
What can and can’t come back
- Items need to be unused and in their original condition and packaging.
- Custom and personalized items — anything we embroidered or printed with your logo — can’t be returned.
- Sale items and gift cards can’t be returned.
- Refunds go back to the original payment method once the item reaches us.
Damaged, defective or just plain wrong?
Don’t bother with the return flow. Email info@supplymaid.com with your order number and a photo and we’ll make it right. We reply to every message within one business day.
Bought somewhere other than supplymaid.com?
Returns are handled by the store you ordered from. Amazon orders go back through your Amazon account, not through this page.